Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders from shop are prepared and shipped on Wednesdays and Thursdays, with delivery taking one to two business days. If you choose courier delivery or delivery to a parcel machine, expect your order within 24-48 hours after dispatch.
Customer account creation typically occurs during the checkout process, where users are given the option to create an account by providing a username and password.
You can usually modify or enter a new shipping address on the checkout page itself, often by selecting a “ship to a different address” option.
You can track your order status by logging into your account on the shop and navigating to the “Orders” section, or by using the tracking number provided in your shipping confirmation email on the carrier’s website.
Shop itself does not keep your credit card information on file, the payment gateways do, in a secured and tokenized format.
Latvian e-commerce VAT laws include a standard VAT rate of 21%, with reduced rates for certain goods, and adherence to EU-wide regulations like the One-Stop-Shop (OSS) system for simplifying cross-border transactions.
We ship to all countries within the European Union.
It is common that multiple items will be shipped in one package, but it is not always guaranteed.
If you need to swap an item
Returns and Exchanges
In the EU, including Latvia, consumers generally have the right to return online purchases within 14 days of receipt for any reason, often referred to as a “cooling-off” period.
It is recommended to contact the shops customer service as soon as possible, in order to start the process of returning the incorrect items, and receiving the correct ordered items.
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Contact the shop’s customer service immediately, providing photos of the damage and your order number, to initiate a return or replacement process.
E-commerce shop offer customer support via email, phone, or online chat, with contact information usually found in the “Contact Us” or “Support” section of their website.
If you entered an incorrect shipping address, you should immediately contact the shop’s customer support via phone or email to correct the address before the order is shipped.
I recommend contacting customer support directly for assistance. You can find their contact information on the “Customer Help” page of their website.
Pre-ordering a sold-out item is possible, with a typical waiting period of 10-30 days for delivery.